Alpha Flight Services

“Monitor Hygiene Services have provided services to Alpha Flight for the last 10 years. They have always been totally professional in their work and highly trustworthy. They always provided extremely courteous staff.

Over the years that they have been involved with Alpha Flight they have provided high standards of work and always go the extra mile when required. I would have no difficulty in recommending Monitor Hygiene Services.”

Business Director

Weald School

"Just to say a BIG thank you – I have just taught two dream badminton lessons in the sports hall and the floor is BEAUTIFULLY clean!"

A very happy Emily - PE Department, Weald School

Customer Feedback

Bryan Day was particularly happy with the clean state of the toilets at Sheerness. He wrote us this lovely note to compliment us on our good work!

"I must comment about how clean the toilets at Sheerness. I have spoken to the gent before about how clean ladies and gents are. I don't suppose many people comment but a good job done by both should have credit. Please pass on to both.

It's a pity the gent will soon be 65 years old. The toilets at Sittingbourne / Folkstone and Tonbridge to name a few could do with a shake up to come the Sheerness standard. Well done."

Bryan Day


We've helped Parkrunners, too! We clean the toilet facilities near the Canterbury Parkrun, and were able to provide clean loos for all the budding runners in 2019.

"Thank you very much from all the parkrunners at Whitstable for opening the toilets fully for us on Saturday morning. Not only were they open but they were spotless! We did tramp a bit of mud around the place unfortunately.

Best wishes and thank you once again for your help."

Jacky MacDonald - January 2019 - Canterbury County Council

Website feedback

Thank you and very well done you are a credit to the company.

I am messaging yourselves as I have been so impressed with your team today.
We have a French student staying with us and yesterday evening he used the public WCs at West Beach Tennis Courts Whitstable to get changed after a swim in the sea but he left his back pack in the loos. By the time I went back down there they were closed. I went down early this morning but alas nothing was in there - the toilets were nice and clean though!! - I saw a sign saying that Monitor Services look after the cleaning of CCC public toilets. I looked up your contact details and spoke to Dee on the phone who was more than helpful. She said she would see what could be done to retrieve the bag, if at all,.
She liaised with the supervisor Neville. She called me back to give me his number as he had a found a bag down there. I called Neville and over the phone it sounded like he had the lads bag. He then offered to drop it round to me as he only lived round the corner. He did so and yes it was the bag!!!

I would like to congratulate your company on the superior customer service I experienced today, and would like to pass on my thanks personally to Dee and Neville. If only we could experience this type of service through all sectors public and private. WELL DONE and thanks again.

Mid Sussex District Council

"Malcolm once again excelled when called to remove a hazard at Hickmans Lane last week. Your immediate response is much appreciated by us all. Many thanks to Malcolm and your team"

Nigel - Outdoor Leisure Officer

Accent Housing Testimonials

"As always we are so grateful for your continued assistance in the midst of this pandemic. Your team have been so professional, polite and caring.  I believe their hard work has contributed massively to the fact we have not had any cases of Covid19 at our schemes! For that we and all of our residents thank you.

A big thank you to Paula for being the most accommodating & kind cleaner ,she is very well thought of  at Heather Mead Court by all. Nothing is too much trouble, she is a very conscientious  and  such a hard worker, she never stops!  

Kemerson is very approachable and polite, he too as are the team I’ve dealt with just fantastic, I have never received a complaint from a resident yet and that’s rare!!

Thank you for the great service and friendly faces when you come on site, its very much appreciated by all.

Monitor are by far the best cleaning agency I have worked alongside in the 20 years I have been in housing, not having to constantly chase the operatives because of complaints is, as the manager brilliant, thank you.

Nothing but good words, I hope we continue to work together, I for one would be gutted if we ever lost Monitor!"

Mandie - Accent Housing Independent Living Schemes

Tania Elson – Scheme Manager, Ballard Court

We provide cleaning services for Ballard Court, which is part of the Accent Housing scheme. We recently received feedback from the client saying that they were very happy with the service provided, and would like to continue to work with us for the foreseeable future.

"I would like to thank Monitor for their continued dedication in delivering  a service that both reflects Accent’s philosophy in putting customers first  and  ensuring continuity is upheld. The domestic operative at Ballard Court is called Tracey. She not only carries out her tasks to the best of her ability, but is a reassurance to the residents. I would like to acknowledge that her kindness and helpfulness to all residents has most certainly  helped ease any worries or concerns some may have during these difficult times. I also appreciate the `deep clean’ that is being implemented, anything that can be done to reduce the risk of cross contamination is greatly received. My heartfelt thanks goes out to Monitor, and long may we  continue to work together, stay safe"


Laser Transport International

"To whom it may concern, I would like to take the time to express our appreciation  with the cleaner that we now have cleaning our offices/canteen and toilets. Our area of work in the warehouse has neither looked or smelt as good as it does today and the lady concerned is a credit to herself and your company."

Kerry Button  - Warehouse Manager

Flight Services Manager – Alpha Flight Services

"As well as supplying core staff, Monitor have good access to further resources and have on several occasions, provided supplementary agency staff on request, often at short notice. Monitor has always met the required legal obligations regarding the necessary referencing of their staff."

"Monitor Services have delivered consistent results and have been quick to react and accommodate the changing needs of the business. Their accompanying due diligence documentation is comprehensive and is often reviewed as part of routine customer audits, and is always found to be satisfactory."

Flight Services Manager - Alpha Flight Services