How we helped Charlton Triangle Homes

CHARLTON TRIANGLE HOMES (FAMILY MOSAIC)

Contract since 2001

Managed Estate cleaning, full time cleaners/caretakers, Chute clearance, Salt, Gritting, light bulb changing, window cleaning etc

The problems faced on this site were that the previous staff were untrained and not properly managed. We provided an on-site Manager and commenced a BICSc training program and also an initiative scheme (Best Block Award, and Best Caretaker Award) which improved the performance and morale of the team. We have also integrated fully with the residents, offering them added value including free carpet machine hire. We attend resident meetings and events to encourage feedback on ways the service can be continuously improved.

The Estate has undergone considerable investment and refurbishment and now reflects a high standard of cleaning and management, which has been recognised by both Client and Residents.

“Monitor always receive a high score in the monthly ratings”.“I can count on one hand the problems I have had with this company over the last 10 years”.

Frank O' Boyle, Environmental Manager, Charlton Triangle Homes.